Return and Exchange Policy
VERY IMPORTANT!! DO NOT RETURN ANY MERCHANDISE TO US WITHOUT CONTACTING US FIRST AT [email protected] PLEASE INCLUDE YOUR FULL NAME AND DELIVERY ADDRESS USING THE SAME EMAIL USED TO PLACE YOUR ORDER.
EVERY EFFORT WILL BE MADE TO ENSURE YOU ARE SATISFIED WITH YOUR PURCHASE HOWEVER ALL RETURNS AND EXCHANGE REQUESTS MUST MEET OUR POLICY GUIDELINES.
IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE FOR WHATEVER REASON PLEASE CONTACT US WITHIN 7 DAYS OF RECEIVING OF YOUR ORDER.
PLEASE EXAMINE YOUR MERCHANDISE UPON RECEIPT. NO EXCHANGES OR REFUNDS WILL BE GRANTED AFTER 7 DAYS OF RECEIVING YOUR ORDER.
BEFORE ANY REFUND OR EXCHANGE IS GRANTED THE MERCHANDISE IN QUESTION MUST BE RETURNED TO US IN UNWORN, UNWASHED, AND UNDAMAGED CONDITION AND MUST BE FREE FROM ODORS TO INCLUDE COLOGNE/PERFUME.
WE UNDERSTAND IF THE MERCHANDISE IN QUESTION WAS TRIED ON FOR FITTING PURPOSES HOWEVER IF IT APPEARS THE ITEM WAS WORN FOR A PROLONGED PERIOD OF TIME NO REFUND OR EXCHANGE WILL BE GRANTED AND THE ITEM IN QUESTION WILL BE RETURNED TO THE CUSTOMER.
IF THE ORDER WAS FULFILLED INCORRECTLY THEN RETURN SHIPPING WILL BE PROVIDED BY US OTHERWISE THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING FEES.
IF A REFUND IS REQUESTED THE CUSTOMER WILL BE REFUNDED THE COST OF THE ITEM MINUS THE ORIGINAL SHIPPING FEE.
ALL REFUNDS AND EXCHANGES WILL BE HANDLED WITHIN 3-5 BUSINESS DAYS OF RECEIVING THE RETURNED MERCHANDISE.
JIU JITSU STATE OF MIND RESERVES THE RIGHT TO REFUSE ANY REFUND OR EXCHANGE IF AFTER OUR INVESTIGATION WE DETERMINE THE PRODUCT WAS ALTERED, DAMAGED, OR WORN BY THE CUSTOMER.